The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting NBN™ FTTP issues.. Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your nbn TM connection device. D shows where the nbn™ box reset button is (see below) C shows where the UNI-D ports are (see below) 4. Check the power light on the nbn box. i went all over the internet for help and the most helpful and common way to fix it is to get their services help. The lights on the NBN box show you the status of your internet connection. This particular NBN Connection Box (modem) has its lights hidden behind the cover. Sometimes the light may look more orange/yellow than green – this is fine. Now, take your MATE modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. In the images above, the Lights section is highlighted in Red. but im here to get help first. 6. Off The system is turned off. nbn™ connection box lights 7 Phone setup 8 Post-setup troubleshooting tips 9 Welcome to your FTTC help guide This guide will provide you with useful tips on troubleshooting your nbn™ Fibre to the Curb (FTTC) connection. These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting NBN™ FTTP issues. Plug the other end of the Ethernet cable with red connectors into the Uni-D Port on the underside of the NBN Connection Box (your Welcome Letter tells you which one it is). Note: If your NBN™ Connection Box status lights are unlit or red after rebooting, please call us on 13 22 58 for assistance. So I need to install this fiber optical cable back into the modem however I am not too sure how to do this. After that, it’s time to get in contact with us to troubleshoot further. How do i order an NBN technician to fix this issue as i assume it isn't an optus issue? Doing this resolves any temporary device issue that could be impacting your connection. DSL Light NBN Red light flashing and clicking sound We have a big storm last night and now my NBN has the link signal red and flashing making a clicking sound. Disconnect the power cable from the nbn™ (NTD) connection box for … of the NBN Connection Box. Optical Off The NBN Connection Box has been disabled externally. Power light. Make sure that it is Green. 04. If doable, you should test an alternate ethernet cable between the WAN port on the Netcomm and the UNI-D port on the NBN Co NTD and monitor for further drops. Locate your NBN Network Connection Box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely. If the OPTICAL light remains red or is off (after 30 minutes), please contact our Customer Support team on 1300 508 830. Wait 5 seconds, then plug the power cable back into the socket. Light: State: Meaning: POWER: Off: No power supply. If a re-boot (see page 12) doesn’t fix the problem, contact Telstra Support on 1800 TFIBRE. Wait for the LED indicator light to turn on. I phoned tpg and after waiting 45 mins I hung up at 9.09pm because I figured no one was going to answer. If your Vodafone Wi-Fi Hub™ has switched to 4G Backup and the ‘3G/4G’ light has turned on, the nbn™ connection should automatically reconnect to the nbn™ network when it becomes active again. I pushed it into the point that the optical cable had a small grip on it inside the box. It will also show you where to find the Connection Box's Serial Number, which may be required to complete your NBN™ order. If you can’t see any lights, press the two clips at the base of the Connection Box upwards, then slide the cover towards you and up to remove it. Turn off the electrical outlets for both the NBN Power Supply Unit and your modem and leave them off for at least 60 seconds. It includes wired and radio communication components rolled out and operated by NBN Co Limited. Internet service providers, known under NBN as retail service providers or RSPs, contract with NBN to access the network and sell fixed Internet access to end users. Our NBN been very slow all night. Blinking Firmware being downloaded. FTTP a red Optical or Fixed Wireless and a red ODU will indicate there’s a problem or an outage affecting your internet connection. A red alarm light indicates that the connection box is faulty. 03. We have reset the NBN box. Restart both the nbn™ box and the router. 8 NBN User Guide 9 If your Power Supply Unit is showing a red light next to the ‘REPLACE BATTERY’ symbol then you need to follow the steps on the next page to replace your battery with a new one. After a few minutes, you should notice the POWER and OPTICAL lights on the front of the NTD turn solid green. What you want to see are solid green lights for the Power and Optical indicators. Green means on and off means there’s no power. For more information on indicator lights, see pages 14 and 25. Solid red The NBN Connection Box has lost connection with the fibre network. Step 3 – Connect your NetComm Home Gateway . That means they are not designed to nor intended to emit any wireless radiation. It will also point you in the direction of additional resources, should you need them. Rest assured the nbn™ connection box and its power supply have been tested to ensure they meet: Australian Safety and Emission requirements in accordance with AS/NZS CISPR22 and AS/NZS 60950-1. And the unit has not been registered. If the light is Red or Off, check the power cable and make sure that it is properly inserted. Switch both outlets back on and wait for the box and modem lights to settle, then attempt to view a website. Red: Connection Box is operating on backup battery power from the Power Supply unit. If the flickering light alternates from blue to red and vice-versa continues, call the support team of your service provider.