Berchtold explained that in order for Ticketmaster to issue refunds it needs to work with the event venues, but those are closed due to the coronavirus outbreak. Share this: ... Postponed event = refund eligible,” tweets @simple2gether. Judge Edward Chen agreed with attorneys for the defendants who argued that the link was “easy to get to.” As a result, Chen ordered both parties into arbitration as Ticketmaster’s terms and conditions stipulated. For the events that have have been canceled, refunds have been issued. Why is Pioneer paying everyone to write about the CDJ-3000? One of the lawsuits seeking refunds from Ticketmaster & Live Nation over shows "postponed" by coronavirus has been pushed to arbitration... A lawsuit seeking to force Ticketmaster to refund tickets for events “postponed” rather than cancelled has hit a snag. Why the Ticketmaster Refund Policy is Controversial. Ticketmaster has pledged to honour ticket refunds for postponed shows with rescheduled dates days after New York legislators called for a probe into its alleged “abusive” refund practices. Get this delivered to your inbox, and more info about our products and services. "Ticketmaster doesn't sell these tickets and sit on a mountain of cash. However, the lawsuit against Ticketmaster focuses on their efforts to retroactively change their policy. The suit alleges Ticketmaster used to allow refunds if an event is postponed, rescheduled or canceled. "I think there's a lot of misperception about Ticketmaster," Joe Berchtold, president of Live Nation, the company that owns Ticketmaster, said Tuesday on CNBC's "Squawk Alley." Fans rage over Ticketmaster refund policy amid COVID-19. We want to hear from you. Ticketmaster customers are fuming as the company clarifies that it will only issue refunds for canceled events, not those that are postponed. In order for Ticketmaster to issue refunds it needs to … According to the New York Times, a page on Ticketmaster's website used to state that refunds "are available if your event is postponed, rescheduled or canceled." A Division of NBCUniversal. Ticketmaster will no longer refund postponed shows amid coronavirus crisis. Derek Hansen filed suit against Ticketmaster in April 2020 after the coronavirus pandemic and subsequent COVID-19 lockdowns lead to the mass cancellation of live events and concerts worldwide. Under some circumstances, an event that is rescheduled might also be eligible for a refund. Don’t look for that “postponed” show refund from Ticketmaster anytime soon. Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. Coronavirus: Fans outraged over Ticketmaster changing refund policy Over 30,000 events impacted by COVID-19. SoundCloud to launch direct payment model: reports, Your favorite nightclub might survive after a lifeline from the stimulus deal. Updated April 15, 2020 12:30 pm. The announcement came after the ticket sales company was reprimanded by Democratic Reps. Katie Porter of California and Bill Pascrell of New Jersey for refusing to issue refunds to customers for events that have been postponed indefinitely due to the … The top of the page read: "Refunds are available if your event is postponed, rescheduled or canceled". If you require a refund, please follow the steps below. House Music magazine publishing for more than 12 years from Chicago, covering Deep House, Soulful House, Techno, Synth, Disco and every flavor of underground electronic music. Around 90% of all impacted shows are in the process of being rescheduled; 10% have been canceled. email. "The artists want to perform, the fans want to attend the shows. Got a confidential news tip? Ticketmaster refunds only purchases for postponed or canceled events. We're very comfortable and confident that as we get through this, we'll be able to get back to the normal of being able to go to the shows.". Shares of Live Nation closed up 6.5% on Tuesday, but are down more than 40% since January. vol 4, Amoeba Music new Hollywood location to open in April, Movie theaters are back on the agenda in New York, OnlySounds? The French DJ/producer and 5 Mag friend on surviving and maybe thriving in the post-COVID music industry. Ticketmaster has changed its refund policy amid the coronavirus pandemic, and will no longer offer refunds to customers whose events have been postponed… Ticketmaster sells tickets and gives the cash over to the venues where the events are held.". Now, however, the Live Nation-owned platform has detailed plans to offer refunds for postponed events. "It's a pretty big process to go through and the volume is so huge," he said. Ticketmaster has offered refunds for canceled events, but StubHub customers are running into issues, especially if the show was postponed and not yet canceled. When a promoter advises us that an event has been Postponed or Rescheduled, Ticketmaster will make every attempt to contact patrons via email, SMS or phone call to notify you of the cancellation and the refund procedure. […] post Don’t look for that “postponed” show refund from Ticketmaster anytime soon appeared first on 5 […], Rising: South African duo Black Motion on a new dawn for African artists, plus Detroit songstress Nikki O, Chicago’s Dance Loud, Plague Ravers and the DJs who love them + more inside the new issue of 5 Mag, out now →, SUBSCRIBE & SAVE: Become a 5 Mag Member for $1/issue →. As well as confirming customers will receive a full refund for cancelled events, Ticketmaster has also said that tickets will remain valid for postponed events – … Ticketmaster has received backlash recently after clarifying language online for its refund policy regarding postponed events. For the events that have been canceled, refunds have been issued. The shows Hansen purchased tickets for were scheduled to take place on April 21 and 23, 2020, but were “rescheduled” to June 2021. The venue does. "A year from now, 15 months from now, as we have the vaccine in place, we're highly confident that concerts in 2021, 2022, will be bigger than ever," he said. We can simply cancel the barcodes on your tickets and refund … As Billboard reports, ticket-holders should begin seeing emails from Ticketmaster regarding the policy on May 1st. If Ticketmaster’s refund policy would have stated that postponed event tickets were not refundable at the time of purchasing, many would be more understanding. President of Ticketmaster, Jared Smith released a statement on April 17th that reads in part “Roughly 5,000 events have already been rescheduled, and organizers have authorized us … By Rachael D'Amore Global News Posted April 15, 2020 12:21 pm . Data is a real-time snapshot *Data is delayed at least 15 minutes. Ticketmaster says it plans to reimburse customers who purchased tickets to concerts or events that have been postponed due to the COVID-19 pandemic. Read all of CNBC's coronavirus coverage here. But, he doesn't expect performers or fans to be dissuaded from future concerts or shows. There's a reason you can't get a refund from Ticketmaster for a postponed concert — the online ticket seller doesn't have your money. For your event’s refund or credit eligibility visit your account or learn more about options for canceled, rescheduled and postponed events. If your event is cancelled, we'll usually issue a refund automatically. A lawsuit seeking to force Ticketmaster to refund tickets for events “postponed” rather than cancelled has hit a snag. Starting May 1, once postponed shows set new dates, fans will begin receiving emails from Ticketmaster to initiate a full refund. Ticketmaster refunds. All Rights Reserved. © 2021 CNBC LLC. Ticketmaster has faced backlash from consumers seeking refunds for postponed live events. In response to the pandemic, Ticketmaster quietly changed their refund policy to only include canceled concerts, angering many. As a result, the Event Organizer has issued updated terms that apply to such cancelled, rescheduled, postponed, or moved event, including, in some cases, a new “Credit” offer (defined below). Once a show has been rescheduled, fans … Sign up for free newsletters and get more CNBC delivered to your inbox. Hansen’s proposed class action lawsuit was one of many against Ticketmaster and parent Live Nation seeking refunds for shows that will likely not take place within a year of their initial date. If your event is rescheduled or postponed, we'll need you to return any tickets you've received to our address below, and once we have them back we'll refund the face value plus the service charge onto your card. If your event is postponed, the event organizer is still trying to reschedule your event; if they do, your tickets will remain good for the rescheduled date. Ticketmaster reached an agreement with Arizona AG Mark Brnovich to pay $71M in refunds for tickets for events canceled or postponed by COVID-19. Ticketmaster has set out the terms of these offerings by the Event Organizer below. tweet. The latest ruling came down to how conspicuous a link is. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. The post Ticketmaster, AEG to Offer 30-Day Ticket Refund Window for Postponed Concerts appeared first on Consequence of Sound.. You cannot get your money back if you change your mind and choose not to attend an event. In order for Ticketmaster to issue refunds it needs to work with the event venues, but those venues are closed due to the coronavirus outbreak. © Copyright 2021 - 5 Magazine by Fivestar Boogie Productions, Derek Hansen filed suit against Ticketmaster in April 2020, As a result, Chen ordered both parties into arbitration as Ticketmaster’s terms and conditions stipulated, T. Williams 30 minute vinyl set – loaded! Hansen’s original complaint argued that Ticketmaster had unscrupulously changed their refund policy as the first lockdowns began. Your event has been either (a) cancelled or (b) postponed, rescheduled, or moved. Cancelled or postponed? On March 13, the complaint alleged, Ticketmaster’s refund policy indicated that “refunds would be available for postponed or rescheduled events.” By March 14, however, only shows which are “cancelled” would be eligible for refunds. For your event’s refund or credit eligibility visit your account or learn more about options for canceled, rescheduled and postponed events. Print. Hansen had paid $590 to see Rage Against The Machine in Oakland, California, but the event was postponed. Ticketmaster’s parent company, Live Nation, recently announced it would give ticket holders 30 days to request a refund once one of the postponed shows sets a new date, USA Today reported. Live Nation’s Ticketmaster in the US has again successfully forced a dispute over its COVID refund polices to arbitration. If your event has been rescheduled, and the event's organizer is offering refunds, this option will be visible under the event in … No need to worry about sending your printed tickets back – just get in touch by hitting 'Submit a request' below. The distinction became crucial as venues were shuttered and Ticketmaster offered tickets for shows rescheduled a year or more into the future and other perks at their discretion rather than refunding ticketbuyers. Ticketmaster has faced backlash from consumers seeking refunds for postponed live events. Over the last week, Ticketmaster has faced backlash from consumers seeking refunds for postponed live events. Brawther mixes vol 1 of Sanctify, 5 Mag’s new Deep House... 12″ alert: Kai Alcé drops Luv Fantasy on NDATL, Services announced for DJ/producer Tim Baker, New Chicago multi-day ARC Music Festival coming Labor Day weekend. Picture: Flashpop, Ticketmaster Screenshots of the refund information on Ticketmaster's website in March show that the events company previously claimed to offer refunds for a variety of circumstances. Don't look for that "postponed" show refund from Ticketmaster anytime soon | SoundInDepth.com, Louie Vega & Kenny Dope are relaunching Masters At Work. Hansen’s attorneys argued that the link to the terms and conditions was hard to find and therefore you couldn’t blame consumers for not having familiarized themselves with them before buying. “I bought two tickets through StubHub for $470ish,” said David Smith who bought Billie Eilish tickets last December. The top of … Berchtold said around 90% of all impacted shows are in the process of being rescheduled; 10% have been canceled. My event's been rescheduled - do I need to return my Print-at-Home tickets to get a refund? Relenting to fans, Ticketmaster offers 30-day refund window for postponed concerts. This March, the week before the concert, it was postponed. By Chris Riemenschneider Star Tribune April 20, 2020 — 7:58pm Text size. Refunds are no longer being offered for postponed shows, which are currently postponed indefinitely, or for rescheduled shows, even if ticket holders can’t make the … Estimates have … share.