"We have therefore decided to offer customers who are potentially facing financial difficulty, a number of options to support them through this time. Pubs WILL have to keep table service and social distancing from May 17, Full list of businesses that WON'T open May 17 and when they can return, Everything you can do on May 17 in next stage of lockdown roadmap, Fears of pub beer shortage ahead of reopening as brewers struggle with demand, ©News Group Newspapers Limited in England No. Find out more at Santander.co.uk Mortgages. “Customers who know that they will be unable to make a mortgage payment within the next 30 days should contact us now to discuss their options.”. Santander Bank will be closed on the days listed below. By Phone. And here are your rights to sick pay if you have to self-isolate. If this is the case, then your monthly repayments will be slightly higher than before if you want to pay off the mortgage in the same time. UK Finance, which represents the banking industry, said: “Under usual circumstances, the lender would have to assess the customer’s finances and consider what forbearance options may be the most suitable. Also on the cards are plans for lenders to offer lower repayments instead of a complete payment freeze. All banks said they're experiencing a higher number of phone calls than usual. But it's also led to an increased demand, leaving the UK's major banks such as HSBC, NatWest, Lloyd's Banking Group and Santander struggling to cope. An initial three month mortgage holiday scheme was set up in March and ministers have now decided to extend it. Santander said: “Santander is fully supportive of the industry wide three-month payment holiday to support mortgage customers that have been impacted by Covid 19. If your lender can offer a mortgage holiday, you won’t pay anything for up to three months. If you’re a Santander Online Banking customer, you can make mortgage payments online with BillPay. 0915/862/001234567; or ANMF12345678; or 12345678. "We expect firms to work with customers on the best options available for them, paying particular attention to the needs of their vulnerable customers, and to provide information on where to access help and advice.”. And a HSBC customer said: "I have been waiting to get through re a mortgage holiday on the phone. Due to the huge spike in demand, both NatWest and Santander have today rolled out online forms for customers in need of a payment holiday. While HSBC said the coronavirus is having an "ever-growing impact" on its staff and that it's becoming harder to maintain its service levels. If you're considering a mortgage holiday, keep in mind that it may not be the best option if your circumstances are unlikely to change, for example, as your payments will return to normal after the three months are up. A mortgage holiday may not be the best option if your circumstances are unlikely to change, for example, as your payments will return to normal after the three months are up. If you go into arrears they will almost certainly be reported. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Opening times for HSBC, Santander, Barclays and TSB. To receive our Covid-19 newsletter in your inbox every tea time, sign up here. Plus, a Santander customer said: "Just been on hold, to Santander for mortgage holiday, for an hour and a half (32 mins to be precise) - eventually hung up! Explore the possibilities with Santander UK, an award-winning mortgage provider - find a deal you feel at home with online. 2021 Santander Bank Holidays. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. For example, depending on your circumstances and previous payment history, you might be able to take a … From Barclays to Santander, we explain if your bank is likely to be open for business this bank holiday … To inquire about a licence to reproduce material, visit our Syndication site. "These include repayment holidays for up to 90 days and switching from capital repayment to interest only for up to 12 months. So we recieved our mortgages offer from santander it took 5 working days from hearing our offer ha been given via email, text and solicitors. A Barclays spokesperson said: "As a responsible lender, it is crucial that we offer the right support to our customers at this time. To see all content on The Sun, please use the Site Map. BANKS offer a number of vital services, including taking out a loan and making a deposit. Although taking a mortgage repayment holiday won’t affect your credit score, this doesn’t mean lenders won’t take it into account when you remortgage. The current situation means it … You'll need your mortgage account number which you can find on your annual statement or on any letter from us about your mortgage. If you only have a Santander mortgage, complete this form to sign up to Online and Mobile Banking. For flexible offset mortgages, you can also increase or decrease your payments, make a one-off payment, request a payment holiday and withdraw money from your mortgage. We’ve asked a number of the major banks for a comment on their position. "We will look to understand each customer’s situation on a case-by-case basis and can offer a number of options to help them manage their finances. Meanwhile the current ban on properties being repossessed will continue until October 31. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. To follow us on Facebook, simply 'Like' our Coronavirus page. "While those solutions will help very many people, we are now also able to provide a payment holiday on their mortgage. A payment holiday increases your mortgage balance and the amount of interest you pay for the remaining term of your mortgage. STRUGGLING Brits trying to request a payment holiday on their mortgage have been left waiting on the phone for hours to the major banks. You can make mortgage payments over the phone by calling 1-855-241-5700. Choose from: checking the details of your current mortgage, including your outstanding balance, interest rate and monthly payment … News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Local shops giving cashback and Post Office’s acting as a bank… We will update other lenders' positions as we have them. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Chancellor Rishi Sunak helped extend mortgage payment holidays, Mortgage repayment holidays can be extended for three months, won’t pay anything for up to three months, Independent Press Standards Organisation (IPSO). It is also ensuring that customers’ credit files are not negatively affected as a result of the payment suspension. The payment holiday doesn’t impact your credit file if you were up to date with your monthly payments before it started.